Cancellation & Refund Policy

1. What this covers

This policy applies to bookings and reservations made and paid for through www.sleekhomesltd.com. It covers two types of booking:

• Stays: hotel rooms and furnished short stays, where you pay the full stay amount at checkout.
• Property reservations: a reservation fee (₦50,000 by default, shown on the listing) paid to hold a property that is for sale or for longer-term rent while the transaction is arranged offline.

2. Your free cancellation window

The exact window is set on each listing and displayed before you pay and in your confirmation email. Unless the listing says otherwise, the default is:

• Stays: free cancellation up to 48 hours before the check-in date.
• Property reservations: free cancellation within 48 hours of paying the reservation fee.

Times are measured against the check-in date or the time of booking as recorded on our system.

3. What you get back

Coupon discounts are not refundable for cash value. Where a refund is due on a discounted booking, we refund what you actually paid.

4. How to cancel

Use the manage-booking link in your confirmation email, or the booking lookup page with your email address and payment reference. You can also email support@sleekhomesltd.com with your booking reference. A cancellation takes effect when it is recorded on our system, so cancel in good time before your window closes. Only confirmed bookings can be cancelled through the Site.

5. How and when refunds are paid

Refunds go back to the original payment method. For card, bank, and USSD payments we instruct the refund through Paystack once the cancellation is processed. Your bank or card issuer then credits you, normally within 5 to 10 business days, sometimes longer for international cards.

For cryptocurrency payments, an approved refund is paid either in Naira by bank transfer to an account you nominate, or in the original cryptocurrency to a wallet you nominate, at our choice. The refund is the Naira value recorded for your payment. We are not responsible for any difference caused by exchange rate movement or network fees.

We do not charge a cancellation fee on top of the rules above. Third-party charges made by your own bank or card scheme are outside our control.

Legal reference. Where a payment fails or a refund is delayed, the timelines and dispute route in the Central Bank of Nigeria Consumer Protection Framework and the CBN electronic funds transfer rules apply. Raise these with us and, if needed, with your bank or card issuer.

6. If we or a Partner change or cancel your booking

If a Partner cannot honour a confirmed booking, or a listing turns out to be inaccurate or unavailable, we will tell you as soon as we can, offer a comparable alternative where one exists, and refund you in full if you do not want the alternative. Our liability in that situation is limited as set out in our Terms & Conditions, and your non-excludable consumer rights are unaffected.

7. Events outside anyone's control

If a booking cannot go ahead because of an event outside reasonable control (for example a natural disaster, government order, or civil emergency), we will work with the Partner to offer a credit, a date change, or a refund. Where the Partner has already incurred unavoidable costs, a refund may be reduced by those costs, and we will explain any deduction.

8. Complaints and chargebacks

If you think a refund is wrong or overdue, contact us first at info@sleekhomesltd.com or support@sleekhomesltd.com with your booking reference. We aim to acknowledge within 2 business days and resolve within 15 business days. Starting a card chargeback before contacting us can delay resolution, because the funds are then frozen by the scheme while the dispute runs.

Legal reference. Your right to cancel an advance booking, on payment of a reasonable cancellation charge, is recognised by section 120 of the Federal Competition and Consumer Protection Act 2018. Unresolved consumer complaints can be taken to the Federal Competition and Consumer Protection Commission (FCCPC).

9. Contact

SleekHomes Limited (RC-8924343), Central Business District, FCT-Abuja 900108, Nigeria. Email info@sleekhomesltd.com or support@sleekhomesltd.com.